Thank you for your interest in employment with Cedar Valley Friends of the Family.  Cedar Valley Friends of the Family is dedicated to providing meaningful and quality services to persons regardless of race, color, ethnicity, national origin, age, sex, gender identity and expression, sexual orientation, ability, marital status, socio-economic status, and religion. We celebrate diversity and strive to meet each individual’s culturally specific needs.  Our agency embraces these same beliefs in our employment practices, and encourage all interested persons to respond to job postings regardless of any identities held in the classes stated above.

Please see below for open positions and directions on how to apply.


Job Title:   Human Trafficking Services Manager

Reports To:  Director of Operations

Position Status:   Full-time Salaried Position

Job Summary:  Provide leadership and oversight to Cedar Valley Friends of the Family’s human trafficking program and human trafficking specialist in a manner that will ensure the highest level of victim services and program accountability while empowering a positive work environment.  Establish and maintain a network of collaborative partnerships with service related entities to facilitate optimum victim access to needed services.

Crisis Services Functions:

  1. Exhibit a belief in non-violence and a willingness to advocate on behalf of victims and their children who are affected by rape, sexual assault or domestic violence in a non-discriminating manner.
  2. Comply with state advocacy training/certification requirements as well as confidentiality as defined by Iowa Code and state coalitions. Achieve and maintain required certification.
  3. Support Shelter Services Supervisor in securing on-call coverage
  4. Uphold the belief that quality client services are the top priority.
  5. Serve on CVFF leadership team.
  6. Maintain current understanding and knowledge of sexual assault and domestic violence issues including Iowa Code providing comprehensive support and advocacy services to the fullest extent of the law.
  7. Work with Crisis Services Team to ensure a timely response in supporting victims with their needs including: accessing shelter, securing safe housing, and connecting with other resources and needs.
  8. Assist in developing and coordinating victim services to reach under-served groups within the CVFF service area, including elderly, disabled, immigrant, LGBTQ, and isolated people.
  9. Promote a healthy work environment.
  10. Establish working relationships with area professionals, service providers and the community at-large focusing on domestic violence, and sexual assault while promoting a positive reputation of CVFF.
  11. Attend CVFF staff meetings as scheduled.
  12. Maintain up to date familiarity with agency policy and procedures in order to exercise good judgment in various situations.
  13. Comply with agency policies and procedures.
  14. Maintain accurate data and submit reports, including statistical data, as required.
  15. Assist the agency in providing public education and training regarding issues of domestic violence, and sexual assault. Provide presentations to community groups as requested by administration.
  16. Assist with training sessions for volunteers and employees.
  17. Help maintain shelter order, cleanliness, and room readiness for incoming shelter guests.
  18. Perform other work assignments as requested/needed.

Duties Specific to Human Trafficking Services Manager

  1. Oversee daily operations of human trafficking program and resources for victims of human trafficking.
  2. Provide leadership and overall supervision of all CVFF human trafficking specialist and support staff.  Conduct team meetings, staff evaluations and coordinate training opportunities.
  3. Work collaboratively within CVFF’s hiring process to recruit, interview, and screen full-time case managers/advocate/specialist.
  4. Provide case management/advocacy training to program staff with emphasis on goal planning, advocacy for clients, adequate referral and resource information and effective individual counseling with victims of human trafficking.
  5. Organize, procure and coordinate donations for client needs i.e. clothing, food, and household items.
  6. Monitor employee client contact time for quality and effectiveness.  Provide critical feedback to staff regarding the strengths and areas to improve response where indicated.
  7. Provide training for documentation in client file.  Develop and sustain a system for the regular review of client files for appropriateness and completion at closing. Assure the completion of client intake and exit paperwork for clients accessing services.
  8. Develop training/program policies for any new staff: orientation, files, program policy, on-call, shadowing, succession planning, and record/statistics keeping.
  9. Provide direct client advocacy and case management and referral services as needed.
  10. Represent CVFF at community and other program development meetings as requested.
  11. Provide presentations to community groups desiring to learn more about CVFF human trafficking program and services.
  12. Assist in the development of and writing grant requests to support the on-going services of CVFF.
  13. Provide pre-approval oversight for program expenditures related to participant needs and supportive services as requested by program staff.  Submit pre-approval of expenditures to Executive Director for processing.
  14. Meet with human trafficking staff on a regular basis to set goals and follow-up for future employee development.
  15. Ensure sound conflict resolution policies, personnel policies, and CVFF grievance procedure policies.
  16. Collect, analyze, and provide accurate program data, outcomes, and reports to Director of Operations and Reports Committee.
  17. Monitor and ensure employees periodic need to access support and self care.
  18. Perform other work duties as required.

Position Qualifications:      

  1. Bachelor Degree in social work, related field or combination of equivalent education and experience.
  2. Previous experience in crisis counseling, networking, advocacy, and crisis intervention skills preferred.
  3. Must demonstrate ability to organize, prioritize and plan work to meet deadlines; behavior management techniques, confidentiality and observation/recording techniques.
  4. Ability to complete mandatory training to qualify as a victim advocate within 30 days of employment.
  5. Ability to travel throughout the 14- county service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
  6. Ability to pass law enforcement screening and possess clean personal history regarding child endangerment.

To apply for this position, submit resume and cover letter to Kelley Schmitz, Director of Operations, at or mail to 3835 W. 9th Street Waterloo, IA 50702 no later than August 16, 2017.


Cedar Valley Friends of the Family’s Core Values:

Deliver the best client serviceLizzie quote

Services are centered around the client’s needs and goals.

We are non-judgmental and value the client’s strengths.

We will succeed where others have failed.

We will go above and beyond what is expected.

Our service is not average and we are not an average organization.

We will be creative, open minded, and innovative with client services.

We are determined that our success lies within the client.

We will be on time and respectful of others time.

We may see them as clients but it is truly customer service.

Embrace and drive change

We are a social change agency.

We can change the world.  The job we do allows us to have this vision and each person we successfully help moves us closer to that goal.

We acknowledge that change is necessary.  Not only for our clients but within our own lives.

We must take opportunities to educate and drive change when challenged.

We understand that the agency must evolve to grow and succeed.

Never accept or be too comfortable with the status quo.

We continue to evolve in programming, client services, community education, and how we use resources.

We embrace diversity and differences in people.  We understand that diversity is to be celebrated.

Pursue Growth and Learning

It is important to constantly challenge and stretch yourself not only in your job but in your personal life.

We believe that within every employee there is more potential than he or she realizes.

Our goal is to help you unlock that potential in a joint effort.

We encourage risk taking and innovation. Not every mistake is a problem. When we take risks mistakes will happen, but this will allow us to grow and learn.

No matter how much better we get, we’ll always have hard work to do, we will never be done.

There are no experts in what we are doing.  Every day we are striving towards becoming the experts.

Open and Honest Communication

We will trust our teammates.  With that trust we will accomplish much more.

We will always act with integrity in our relationships, to be compassionate, friendly, and loyal.  We are teammates and will support each other in and out of the community.

We will respect each other and their ideas.  We will give constructive feedback and not be defensive in our reactions.

We want everyone to always go the extra mile in encouraging thorough, complete, and effective communication with clients, the community, grantors, and each other.

We acknowledge that communication is difficult but that effective communication will help everyone understand the big picture of what we are accomplishing.


We will create an environment that is friendly, warm, and exciting.

We believe that some of the best ideas can come from the bottom up.  We encourage all employees to bring those ideas to the table.

The best team members will take initiative when they notice issues so that the team and agency can succeed.

Team members will take ownership of issues and collaborate with other team members whenever challenges arise.

We will strive to encourage and support one another in all aspects of our lives and work.  We understand that constructive criticism is positive and necessary for us to achieve goals.

Team members will have a positive influence on one another and everyone they encounter.

We will strive to eliminate cynicism and negative interactions.

We will create harmony with other teammates and all people we come in contact with.

We will have fun at work.  We encourage you be humorous and silly.  It is ok to be a little weird.

We watch out for each other, care for each other, go above and beyond for each other, because we trust and believe in each and every one of our teammates.

 Do More With Less

We understand that we have limited resources, but that does not stop us from delivering the best services.

We are good stewards of other people’s money.  We are transparent in all we do.

We will communicate our needs to the community for client and employee support.

We will take on big challenges and see them through.

We believe in working hard and putting in the extra effort to get things done.

We will continuously seek opportunities to be more efficient.

We are proud that we do more with less and will never let that affect our outcomes.

Lack of resources is not an excuse, but a reason to be creative and innovative.

We will only be successful with strong multi-tasking skills.

Be Humble

We don’t always have the answers.

We celebrate our successes as individuals and teams, and we are not arrogant.

We treat others as they want to be treated.

We understand that our success relies on each and everyone one of us as a positive team player.

We believe that the clients, teammates and agency take precedent over the individual.   We all work together not as one.

We carry ourselves with a quiet confidence and believe, that in the long run, our character will speak for itself